This is an excerpt from his FAIR Journal message.
We get well over 100 questions each month. We had 150 sent to us just in the month of August alone. Typically the questions we get are from people who had an idea of what the Church was supposed to be like, and then didn't know how to handle it when their image didn't match something else they were told. The real question for us becomes how to respond.
In our recent, very successful FAIR conference one of the recurring themes was to treat people with kindness and to understand their pain. For example, we recently received this email from a member who is leaving the Church along with her family:
"I have studied Journal of Discourses, church history and am sad to say that the church is hiding so much information. They lie by omission. Deliberately lie. If people knew the truth they would not join. The church teachings aren't even the same as they were when I was growing up."
This was, of course, followed by the member claiming to have found the Church-hidden facts from studying books published by the Church. My first reaction was a strong temptation to respond that the Church was very clever to hide all of those disturbing facts in Church books where no one would read them. But then I started to ask myself what would really help this woman and her family. What would comfort her?
Should we compare the accessibility of information in our Church with other churches? Ours is amazingly accessible. There isn't much hidden for those who have the time and want to know. I have tried to get information from other church history libraries and find that while their historians are very nice, Mormons really are some of the best record keepers and they publish an incredible amount of historical information about the Church and its leaders. Should we point out that other churches have as much or more dirty laundry than ours? Just think of American history: the massacres, the injustices, the denial of rights, the lack of moral values, the racism, even the witch trials, all put forward in a mostly Protestant America.
But I really don't think any of these arguments will work. While these arguments might make us feel better, I doubt they would convince this member to stay in the Church and there is little to be gained by arguing that some things we have done may have been bad but some things others have done have been worse.
So, how should it be handled? What should we do? My answer is that I don't know. That's right, I am the president of the largest LDS apologetics organization, and I don't really know how to help her...
I know that the Church is filled with imperfect people who have extraordinary callings. These imperfect people rise to extraordinary heights and do amazing things. But, they also sometimes stumble and fall, even when acting within their calling.
So thinking of those things, the right answer is to try to listen. Before we start listing possible apologetics, we should try to discern what the person really wants and needs. Will this stop the woman from leaving the Church? Probably not. But, it may help her maintain a relationship with members of the Church. And it may help her maintain a relationship with God.
I received an email from an active member married to a man who has left the Church. She has remained married to him and tried to keep her family together. Unfortunately, some of her worst experiences came from members who would try to grill her on affiliating with individuals whose teachings are contrary to the Church. Some of the grilling was directly of her husband in front of her children. I have to ask myself how that less-active or non-member husband is now supposed to feel about the gospel. Would he feel it is a gospel of love?
I have read those allegedly "hidden" things that shock people out of the Church. Thinking of the miracle of the Church, those things don't shock me. Given the various personalities in the Church, I think it is a miracle that we get right the things that we do. But I know those things shock others. And I have to remember that they are not me. They are upset. They are hurt, and the hurting is real. I have to remember that in all of my conversations...
FAIR's mission is to provide well-documented answers to criticisms of LDS doctrine, belief, and practice. Most of those criticisms come from outside the Church, but they sometimes come from within. Sometimes we hear from people who claim the Church has been lead astray. We believe we are dealing with such an issue today. We have several different theories on Book of Mormon geography that are floating around. Even within our FAIR membership we have more than one theory. One brothernamed Rodney Meldrum has been promoting one such theory. RodneyMeldrum's activity came up on our radar screen not because he had a theory about Book of Mormon geography and not because he was claiming that other theories were wrong, but because of the accusation of not following Joseph Smith that was being lodged against faithful and sincere LDS scholars.
The review of Rodney Meldrum's material was difficult for us because it deals with the ideas of a fellow active member of the Church. To try to be fair with him, we provided him with a rough draft of the reviews on July 12 and asked him to get back to us by September 1. He agreed to tell us if there was anything in our critique with which he agreed, and if so what he was going to do to prevent the spread of bad information. He also agreed to tell us what he did not agree with, and why. We have received nothing back on either of those points.
It is the most genuine and sincere thing I have ever heard him say.