Gadianton wrote:A service ticket has been escalated to the Dean's office noting the following:
J Green wrote:I had in fact started to discuss it with him by probing his reaction to the terminology used by Greg. Unfortunately, Gad didn't answer my questions, so we never finished the conversation.
While it's no excuse, being Dean over 73,979 students does take its toll on me and I am about 25 years beyond the normal retirement age. If there are questions I have not answered, or have answered unsatisfactorily in regard to a matter of Mopologetcs, I would like to correct this mistake. Unlike some organizations, I do not defer to "local leaders".
Customer service is our #1 priority here.
If you would like to ask these questions again in this thread, I will be happy to answer them.
Dean,
it's great to hear from you. Although I'm curious about the origin of a service ticket, as the only one I recall submitting was in reference to the paucity of Jane Austen novels at the Cassius bookstore. I apologize again for the scene I caused that day, but the manager truly said some hateful things about Jane while gleefully flaunting his "I Heart Charlotte Bronte" T-shirt. You can understand how I might lose control in that kind of situation.
But to set the record straight, I have no complaint to register about our previous conversation. Sounds like the work of an agent provacateur -- a Frank Churchill, if you will. Someone with all the outward appearance of civility who keeps trying to poke the hornet's nest vis-a-vis Ms. Fairfax but in the end lacks the subdued integrity of a Mr. Knightly. But if you wish to continue our conversation, I am at your leisure. You will find a link to the questions and the context for them in the same thread from which the service ticket quotes were culled.
In any case, I hope to visit with you soon. If you recall, I'll be on campus this fall for some weeks conducting research on my upcoming monograph: "Incivility and Innuendo in Message Board Posting: Have we Just Scratched the Surface?" Until then, give my best to Mrs. Dean.
Regards
". . . but they must long feel that to flatter and follow others, without being flattered and followed in turn, is but a state of half enjoyment" - Jane Austen in "Persuasion"
