Opinions please
Posted: Mon Sep 28, 2020 6:45 pm
Hey Guys,
You know how you're in a situation and in the moment and in hindsight, wish you'd handled it differently? That happened yesterday. We received delivery of a new refrigerator/freezer from Lowes because our 28 year old model was on it's last leg. JB let the first guy in who came in by himself. I'll call him #1. He was a huge guy wearing a mask. He started strapping up the old appliance to move it out. His partner #2 came in to help. #2 had long hair and had his head down the whole time. They easily moved out the old then brought in the new. When they got the new one placed, #1 started setting it up--removing labels, fixing up the shelves, and plugged in. #2 stood back from the fridge and was in front of the counter when he put his head up, I noticed he wasn't wearing a mask.
Masks are state mandatory here.
I freaked out a little in my head. I opened the sliding glass doors where I was standing, thought about it for a second or two (#2 had already been in my house for a few minutes the first time. He was already in my house a second time talking for a bit until he raised up his head. I looked at him twice to make sure I was seeing what I was seeing.). I asked JB to come back into the kitchen and get me a mask out of the cupboard. In hindsight, I know that I should have had him give #2 a mask as well (we have plenty) but as I said I was in the moment.
Beyond that, the process went smoothly. Both men were professional, polite, and friendly. They did a great job. Appliance is fabulous. If all had gone well, Lowes delivery service would have gotten a "5 star" rating.
JB volunteered that he didn't think that I should put the lack of mask for #2 on the customer survey. Let's stop here and just say that I do whatever I feel compelled to do in any given situation. My thoughts went directly to "document this in writing."
I stewed over this for about an hour, got online and found the Lowes customer service email (supposed to reply in 48 hours). I couldn't call the store because it was already closed by that time and I wanted documentation anyway. I wrote a "strongly worded email". (No swearage). Our kids have copies of everything from the e-receipt to the customer service email.
Here is my question.
If Lowes comes back with an offer to refund the delivery fee (I'm guessing here) and if I were to accept it, does that constitute me accepting compensation for the negligent offense and (settling the matter) and IF one or both of us were to come down with Covid-19 within the next 2 weeks and either suffered debilitating effects or death, and IF it could be proven that #2 had the virus (tested positive) at the same time...could we or our family try to sue Lowe for negligence and would that even fly?
Lowes website claims that it's employees are screened for Covid. Also, prior to delivery WE had to fill out a Covid survey before Lowes would deliver.
I hope I've made myself clear. Your thoughts? Please don't say I'm crazy. Had I seen #2 coming to the door without a mask, I would have stopped him right there. I have never been in a pandemic this bad, protected myself for this long, and never have been exposed to a non-family member who wasn't wearing a mask for all this time. And neither has JB.
You know how you're in a situation and in the moment and in hindsight, wish you'd handled it differently? That happened yesterday. We received delivery of a new refrigerator/freezer from Lowes because our 28 year old model was on it's last leg. JB let the first guy in who came in by himself. I'll call him #1. He was a huge guy wearing a mask. He started strapping up the old appliance to move it out. His partner #2 came in to help. #2 had long hair and had his head down the whole time. They easily moved out the old then brought in the new. When they got the new one placed, #1 started setting it up--removing labels, fixing up the shelves, and plugged in. #2 stood back from the fridge and was in front of the counter when he put his head up, I noticed he wasn't wearing a mask.
Masks are state mandatory here.
I freaked out a little in my head. I opened the sliding glass doors where I was standing, thought about it for a second or two (#2 had already been in my house for a few minutes the first time. He was already in my house a second time talking for a bit until he raised up his head. I looked at him twice to make sure I was seeing what I was seeing.). I asked JB to come back into the kitchen and get me a mask out of the cupboard. In hindsight, I know that I should have had him give #2 a mask as well (we have plenty) but as I said I was in the moment.
Beyond that, the process went smoothly. Both men were professional, polite, and friendly. They did a great job. Appliance is fabulous. If all had gone well, Lowes delivery service would have gotten a "5 star" rating.
JB volunteered that he didn't think that I should put the lack of mask for #2 on the customer survey. Let's stop here and just say that I do whatever I feel compelled to do in any given situation. My thoughts went directly to "document this in writing."
I stewed over this for about an hour, got online and found the Lowes customer service email (supposed to reply in 48 hours). I couldn't call the store because it was already closed by that time and I wanted documentation anyway. I wrote a "strongly worded email". (No swearage). Our kids have copies of everything from the e-receipt to the customer service email.
Here is my question.
If Lowes comes back with an offer to refund the delivery fee (I'm guessing here) and if I were to accept it, does that constitute me accepting compensation for the negligent offense and (settling the matter) and IF one or both of us were to come down with Covid-19 within the next 2 weeks and either suffered debilitating effects or death, and IF it could be proven that #2 had the virus (tested positive) at the same time...could we or our family try to sue Lowe for negligence and would that even fly?
Lowes website claims that it's employees are screened for Covid. Also, prior to delivery WE had to fill out a Covid survey before Lowes would deliver.
I hope I've made myself clear. Your thoughts? Please don't say I'm crazy. Had I seen #2 coming to the door without a mask, I would have stopped him right there. I have never been in a pandemic this bad, protected myself for this long, and never have been exposed to a non-family member who wasn't wearing a mask for all this time. And neither has JB.
