Why is it that so much I hear about the church in terms of family hardship comes off so cold and institutional?
Sometimes I think of the LDS church as a church with no heart, though I can think of single instances where that is not the case.
Honesly because most of the people you interact with and bitter or out of the Church for one reason or another at least on this board. You are going to get a variety of flavor. We all can skew things. I can tell you that the the funerals I have been too and involved in are in all ways kind, loving and focus on a number of things. The families grief, the person who died, the savior and his gift of resurrection and yes some doctrinal discussions about the LDS view of pre earth life, earth life and the life beyond. All these are appropriate topics in the LDS setting. I know Elder Packer is often derided on his guidance about funerals. Many take it beyond what I believe he meant both on the critical side and sometimes LDS bishops. But all in all mostly I see caring and kindness when someone dies.at least in the LDS circles I run in when .