At 8:18 you see the guy who runs SHIELDS. I forget his name.. Stan something.
On a positive note, it was nice to put some faces to names.
Amen to that.
I met Juliann at the 2001 conference and I remembered her as a very warm individual. We spoke only briefly, but later on in the conference I must have forgotten which one was her. I thought I remembered what she looked like but apparently I had attached her to another face in the crowd. Now that I see this clip, I remember meeting her. She does look much more attractive and younger than the face I had been attributing to her all these years.
Now she reminds me of the Dianne Weist who played in Edward Scissor Hands.(http://www.imdb.com/media/rm312514816/nm0001848)
Kerry, it helps to view him on video because it makes it much easier to not take him seriously.
Dan, well, you just want to hug the big ole teddy bear whenever he starts laughing.
When you see the grumpy Lou Midgley (at 8:55), you just can't help but picture him as the scrooge.