So, what you're saying is that the playing field isn't fair. It's severely tipped in favor of the critics. Not being bound by a set of ethical guidelines gives one a huge advantage. I have to say that I agree.
Are you saying the writers of the missionary guide are wrong?
If the critics are as bad as you say, it's only a superficial advantage. Angry customers don't have an advantage over Wal Mart just because the CSR does a refund, apologizes, and doesn't yell back at the customer. Have you ever been in a mega-store where an irate customer is yelling at an employee or manger and thought to yourself, "Wow, it's all over for Lowes now, since that manager is bound by corporate policy not to punch this customer in the face. What an advantage this ranting customer has, this national chain is powerless to do anything about him!"
I suppose they do. Again, the playing field is unfairly balanced in favor of the lawless.
What are you talking about? The Church is the billion dollar corporation with 12 million members, not the critics. How is it that a handful of critics have a powerful advantage over the church, especially due to their "lawlessness" evidenced by smack talk on message boards? I did not say the Church takes it laying down, but rather, is playing the game at a higher level than the apologists and many critics are playing it. Do not mistake what I've said about customer service orientation for gullibility, nicey-niceness, or Christlike behavior. It can be a shrewd strategy employed by scheming men who desire victory at all costs, and who perhaps feel nothing or even disdain the customer.
Has your opinion of JD changed?
It's improved slightly, because I was thinking if he was out trying to get answers from the Church for questioning members, or trying to arbitrate between the Church and the questioning member, but then getting caught up dealing with the MI or FAIR as if either represented the Church. He makes a bit more sense given the background you provided. However, I must say that I truly believe mopologetics is on its deathbed, and that it won't be very important for much longer to the questioning member. If I were he, I'd be more worried about how those in high places cordial toward him plan to work him into their agenda or ultimately diffuse his project. The customer service landscape is tightening a bit. Vocally refusing to pay tithing etc. will not sit well. Border's books learned this lesson the hard way. Barnes and Noble took out their soft chairs, and you don't see all the game-playing at Best Buy anymore. The Church isn't going to give a bunch of non-tithe payers a nice place to relax and socialize in the long run.